Skip to content

Returns & Exchanges

A: No longer need it, or wrong order(Buyer Liability)


Our policy lasts 30 days. Within 30 days after you receive the package, If 30 days have gone by since your receved, unfortunately we can’t offer you a refund or exchange. The buyer pays the shipping cost of the returned package. When we receive the returned package, we complete the order refund within 48H, and we can complete the one-click refund within the order.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

B: We sent the wrong package, the package was damaged, or the package was lost on the way(We bought logistics insurance)


We return the full payment without the buyer having to bear the cost.If the buyer agrees, we can resend the new package. Please be 100% assured.

C: For product quality issues. (Seller Responsibility)
please send videos or photos to our Email. after confirming the problem. full refund, or send a new package for free in 24h.

Refunds (if applicable) 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Exchanges (if applicable) 
email: service@gp-pointer.com 
skype: xianli.pang

Shipping 
To return your product, you should mail your product to:

Baohe Road, Longgang District Luanshan Meidi 3 dong A zuo 30C Shenzhen, 518129 广东, 中国 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Warranty Policy

Metal detector (electronic products):  1 year.

Within 30 days after receipt, the product is unusable will send a new packages free, Within 1 year, free replacement of new products


Detector bag  (textile): Within 30 days

after signing .Send new packages for free.